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It is amazing to be alive today – seeing how much technology transforms every aspect of our lives. It seems like every industry has been positively impacted, including the healthcare world. The truth is that technology is changing everything, including the consumer pharmacy. 

Looking back even one decade in the pharmaceutical industry, we would see how much it has changed. One of the most significant changes would be the invention of pharmacy IT. Let’s examine how technology has changed the consumer pharmacy industry.

Pill Counters

One of technology’s biggest impacts is how it helps automate repetitive tasks, such as pill counting. These days, most pharmacies utilize pill counters to accurately count the medication on a tray. This enables pharmacists to ensure they count out the correct dose, increasing accuracy and customer care. Better yet, these machines can detect the medication type, checking to ensure it is accurate.

Computerize Physician Order Entry (CPOE)

CPOE is a healthcare system that allows doctors to place medical orders electronically. This includes putting through digital prescriptions, sharing patient notes, etc. It has revolutionized the pharmaceutical industry, as patients no longer have to carry physical prescriptions. This reduces anxiety, increases accuracy, and helps prevent fraud. 

This system becomes even more effective when combined with other forms of automation, such as CDSS (clinical decision support systems) and the like. 


Telehealth has helped to change the healthcare industry for the better. It makes healthcare more accessible for all, especially those in rural areas or facing mobility issues. Most people imagine telehealth to be screen conversations with a doctor, but pharmacies are also involved in this process. Telepharmacy enables patients in rural areas to get their prescriptions in the mail, ensuring they get the same level of care as those living closer to the city.

Inventory Management

Inventory management may not seem as important as patient care – but failing to have a proper inventory system will ultimately create more problems for the patients. Real-time inventory management is critical for pharmacies, ensuring accurate counts on all supplies -including life-saving medications. When phrased that way, it is easier to understand the importance of pharmacy inventory management.

AI and other software tools have made it easier than ever to keep track of inventory. Real-time inventory tracking is typically a combination of software and hardware, with RFID technology recording what medication comes and goes within a pharmacy. The software automatically places new orders when items hit a certain count, ensuring they are always in stock.